Legal
Privacy Policy
How we handle and protect your personal information at Biki's Palm Villa.
PRIVACY POLICY
Biki’s Palm Villa
Effective Date: 20 February 2026
Last Updated: 20 February 2026
1. DEFINITIONS
For the purpose of this Privacy Policy:
“Company” / “We” / “Us” / “Our” means Biki’s Palm Villa.
“Guest” / “You” / “Your” means any individual accessing our website, making a booking, or staying at the property.
“Personal Data” means any data that identifies or relates to an identifiable individual.
“Processing” means collection, recording, storage, use, disclosure, or deletion of personal data.
“Applicable Law” refers to the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India).
2. INTRODUCTION
Biki’s Palm Villa respects your privacy and is committed to protecting your personal data in compliance with applicable Indian laws.
This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you:
Visit our website
Make reservations
Stay at our villa
Communicate with us via phone, email, or WhatsApp
Request third-party services through us
By using our services, you consent to the practices described in this Policy.
3. DATA CONTROLLER INFORMATION
Biki’s Palm Villa
Kerala, India
Email: bikispalmvilla@gmail.com
India: +91 95679 51090
Qatar: +974 7007 2815
Biki’s Palm Villa acts as the Data Controller of your personal data.
4. CATEGORIES OF PERSONAL DATA COLLECTED
4.1 Identification Data
Full name
Contact number
WhatsApp number
Email address
Residential address
Aadhaar copy (physically collected at check-in)
Passport details (if provided by international guests)
4.2 Booking & Transaction Data
Reservation dates
Number of guests
₹3,000 advance booking confirmation
Special requests
Communication records
We do not store debit/credit card details.
4.3 Security Data
CCTV recordings in common areas
Visitor logs
CCTV cameras are not placed in private areas such as bedrooms or bathrooms.
4.4 WiFi & Network Data
Basic WiFi connection logs for security compliance.
5. PURPOSE OF PROCESSING
Your personal data is processed for the following purposes:
Reservation confirmation and management
Guest identity verification
Compliance with local police and hospitality regulations
Property safety and security
Arranging third-party services upon request
Customer support and communication
Sending marketing communications (with consent)
Fraud prevention and dispute resolution
6. LEGAL BASIS FOR PROCESSING
We process personal data under the following lawful grounds:
Performance of a contract
Compliance with legal obligations
Consent (for promotional communication)
Legitimate business interests (security and service improvement)
7. IDENTITY VERIFICATION & AADHAAR HANDLING
Aadhaar copies are collected physically at check-in for identity verification as per local hospitality norms.
Aadhaar copies are stored securely.
Aadhaar copies are not stored digitally.
Identity documents are used strictly for compliance and verification purposes.
8. DISCLOSURE OF PERSONAL DATA
We do not sell, rent, or trade your personal data.
Personal data may be disclosed to:
Government or law enforcement authorities when legally required
Third-party vendors (houseboats, taxi operators, tour guides) when requested by you
Financial institutions for payment processing
Operational service providers assisting in business management
All disclosures are limited to what is necessary.
9. THIRD-PARTY SERVICES
Where we arrange optional services such as:
Houseboat bookings
Airport transfers
Sightseeing tours
We may share limited information with those service providers.
We are not responsible for the independent privacy practices of such third parties.
10. MARKETING & PROMOTIONAL COMMUNICATION
We may send promotional offers via:
WhatsApp
Phone
SMS
Marketing communications are sent only where consent is provided.
You may opt out at any time by contacting us.
11. DATA RETENTION
Personal data is retained:
For the duration of your stay and booking
As required under Indian law
For accounting and legal compliance
For dispute resolution
Data is securely destroyed after the retention period.
12. DATA SECURITY MEASURES
We implement reasonable security safeguards including:
Restricted access to guest information
Secure storage of physical records
CCTV monitoring for property protection
However, no system can guarantee absolute security.
13. INTERNATIONAL GUEST DATA
We serve domestic and international guests. Personal data is processed and stored in India in compliance with Indian law.
14. YOUR RIGHTS
Subject to applicable Indian law, you have the right to:
Access your personal data
Correct inaccurate information
Withdraw marketing consent
Request deletion (subject to legal requirements)
Requests may be sent to: bikispalmvilla@gmail.com
15. WEBSITE POLICY
Currently, our website does not use tracking technologies such as Google Analytics or advertising pixels.
If such tools are introduced, this Policy will be updated accordingly.
16. POLICY AMENDMENTS
We reserve the right to amend this Privacy Policy at any time. Updated versions will be published on our website with a revised effective date.
17. CONTACT INFORMATION
For any privacy-related queries:
Biki’s Palm Villa
Email: bikispalmvilla@gmail.com
India: +91 95679 51090
Qatar: +974 7007 2815
Last updated: February 24, 2026
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